In the tech industry, the “Internet of Things” has become popular due to the advancements witnessed in the growth of smart devices. In simpler terms, it refers to a network-enabled device that allows 2-way communication. It could be a home thermostat, pacemaker, refrigerator or micro-sale transponders. Jason Hope, an Arizona-based entrepreneur and philanthropist predicts the area that is poised to enjoy the most benefit from IoT is the hospitality industry.
Explosion of Internet-Enabled Smart Devices
In the recent past there have been a massive explosion of internet-enabled devices that have accustomed the general public to a number of new applications that become normal and expected. People are able to get transport from apps like Uber, Lyft and ZipCar and dates from Tinder and OKCupid. The convenience and ubiquitous nature of the internet technology will make it necessary for the hospitality trade to go after.
Jason Hope (@jasonhope) observes that as consumers are getting more used to the IoT and having more amenities available in their homes, they will demand for the same amenities to be availed when they are on the road in future. An example could be the possibility of hooking up a smart phone to the HVAC unit in the room, which people will soon expect. According to Gartner, Incorporated, over 26 billion units are expected to be installed by 2020.
Future of Hospitality Industry
As an industry that has a guiding principle of offering seamless, easy, efficiency, comfort and personal attention. Then the Internet of Things will offer lots of solutions to all the potential issues guest services normally address. For instance, a smart minibar can not only bill customers automatically but also monitor the inventory and order for refills automatically.
It could also feature a guest profile that is personalized to make sure that it will be stocked with all the visitor’s preferred and favorite snacks and drinks in advance. The technology could be further stretched to include facial recognition software that will alert the receptionist of any returning guest (s) and their preferences to help the hotel offer the most personalized services.
Read Jason Hope’s blog for more information on the future of technology.
About Jason Hope
He has a deep passion for technology and giving back to the society. He holds a Finance degree from Arizona State University (ASU) and MBA from W.P. Carey School of Business (ASU). He pledged $500,000 to the SENS Foundation in their cause to battle age-related diseases.
Click here to learn more about Jason Hope’s grant program for high school and college students.